Refund & Payment Policy

GymPro subscriptions are billed in advance on a monthly or annual basis. The following billing rules apply:

• Monthly billing: Charged on the same day each month. E.g., if you subscribe on the 5th, you are billed on the 5th of every subsequent month.
• Annual billing: Charged once per year with a discount of up to 20% compared to monthly billing.
• Trial period: The 14-day free trial begins immediately upon account creation. You will not be charged until the trial ends (if you provide payment details for seamless continuation).
• Automatic renewal: Subscriptions automatically renew unless cancelled before the renewal date.
• Upgrades: Upgrading your plan mid-cycle results in an immediate pro-rated charge for the remaining billing period.
• Downgrades: Downgrading your plan takes effect at the next billing cycle. No immediate refund is issued for the difference.

Platform subscriptions (gym owner billing):

• Processed via Razorpay for INR payments (UPI, cards, net banking, wallets)
• Processed via Stripe for international payments (USD, EUR, GBP)
• GST invoices are auto-generated and available in your Billing dashboard
• Payment receipts are emailed to your registered email address

Gym member billing (collected by gym owners through GymPro):

• Member payments flow through the gym owner's linked Razorpay/Stripe account
• GymPro charges a platform fee of 1.5% + GST on member payments collected via GymPro Pay
• Payouts to gym owner bank accounts occur within T+2 business days
• Failed member payment handling (retries, notifications) is managed automatically

Refunds may be granted outside the standard policy in the following situations:

• Platform downtime: If GymPro experiences a verified outage lasting more than 48 consecutive hours, affected subscribers are eligible for a service credit proportional to the downtime.
• Duplicate charges: If you are accidentally charged twice, we will refund the duplicate amount within 5 business days upon verification.
• Unauthorised transactions: If you report an unauthorised charge within 48 hours, we will investigate and refund if confirmed.
• Technical failures: If a feature critical to your plan is permanently unavailable due to our failure (not third-party factors), we will evaluate a partial refund.

To request an exceptional refund, email billing@srtdigi.in with your account email, transaction ID, and reason.

Total estimated time from request to bank credit: 10–14 business days.

Refunds are processed to the original payment method only. We do not issue refunds via alternate payment methods, bank transfers, or cash.

• GST at 18% is applicable on all subscriptions for customers with Indian billing addresses
• GST invoices are automatically generated and available in your Billing → Invoices section
• Enter your GSTIN during signup or in Billing Settings for B2B tax invoices
• Refunds on GST-paid transactions include the GST amount proportional to the refunded principal
• SRTDigi's GSTIN: Available on your invoice